We want to hear from you! Have a question or concern you need help with? No problem. Just use the contact information on this page to send an email directly to our customer support team. One of our friendly Customer Care Specialists will get back to you promptly. If you are checking on an order, be sure to include your order number too.
Serving you our customers is not something that we take lightly; it’s a distinction that we honor, cherish and commit every day to “good never being enough, when best is available”, you can be completely assured your trust is something that we will earn, every day.
Where nature and science meet!
Your Partners In Health,
Return and Shipping Policy
HOW WE TREAT YOUR ORDER:
1. Within seconds of placing your order, you will receive an email confirmation containing your order number & other important information.
2. If you place an order before 1pm EST, your order will be shipped the same day. If you order after 1pm, your order will be packaged & prepared for shipment the very next morning.
3. After your order is shipped, you will receive an email from us with your tracking number.
All Orders are shipped Fed Ex Ground and are charged a flat rate of $7.99 per order. Upon shipment of your order, you will be emailed a shipment confirmation and a tracking number so you can track your order.
INTERNATIONAL SHIPMENTS OUTSIDE OF THE UNITED STATES:
Customers outside of the United States are responsible for any additional shipping import or custom fees applied for shipping internationally.
You, the buyer, may cancel this transaction at any time prior to midnight of the third business day after the date of this transaction. We honor all federal, state and local refund policies. Persons unable to take products for medical reasons will be refunded on unopened bottles returned within 30 days of purchase when accompanied by a doctor’s note (on doctor’s letterhead with doctor’s office phone number). Purchase of product indicates acceptance of terms.
Credit Cards: Visa, Mastercard, American Express, Discover.
Money Orders: Must be drawn in US funds payable to General Sciences and mailed to:
179 Route 46 W. Suite 196-1
Rockaway, NJ 07866-4046
Checks drawn in US Funds: In order to maintain our low prices, it’s necessary for us to wait for checks to clear deposit before shipment, so allow an extra 7 days. We apologize for any inconvenience this may cause.
We make every effort to safely secure and ship all packages, but we understand that sometimes merchandise can be damaged during the shipping process. Merchandise damaged during shipping should be reported to us within 24 hours of receipt. We will contact the shipping company for visual inspection of the merchandise and box. We will then issue you credit for the amount of any confirmed damaged merchandise.
We regularly stock every item we carry. Although every attempt is made to maintain inventory of each product we carry, occasionally we may run out of certain products. In this event, we will give you an estimated time of availability and give you the choice of canceling the out-of-stock items, holding off shipment of your entire order until the product is available, or receiving a partial shipment of the in-stock items first and the out-of-stock items when they are available. No additional shipping charges will be incurred by the customer for these partial shipments.
We currently do not ship internationally.